Software / service definition
The Twitter Monitoring Service is a service capable to collect data from Twitter over time. Monitoring requests can be done through RESTful Interface (synchronous mode) or Kafka Topics (asynchronous mode). Requests has to be detailed with a hashtag, topic, keyword or social accounts. Requests about a target twitter account will collect all the account timeline (old and new tweets). Requests about hashtag, topic or keywords will collect only new tweets over time.
Usage in COVID19
The Twitter Monitoring Service can help to collect COVID19 topics, news and comments over one of the most important social media currently used. It gives also the opportunity to monitor a specific thematic account twitter.
The Twitter Monitoring Service can be accessed only through business to business (B2B) communication.
Security and access protocols
Access as B2B service
ENG could provide an additional anonymisation service to obscure all personal information.
Support point of contact
Ernesto La Mattina – firstname.lastname@example.org
Roberto Acquaviva – email@example.com
Previous application scenario
Data collection on Social Media
Free until end of pandemic as per WHO declaration